Contact information

Medusa Silver

For product questions, order support, delivery updates, returns, or privacy requests, email salesmagnitude@gmail.com or use our contact form.

Order support

Include your order number and the email address used at checkout so we can locate your order. Please do not send payment card details or account passwords.

Returns and delivery issues

Contact us before sending an item back so we can provide the correct return instructions and address. The address on a parcel may not be the appropriate return address.

Privacy requests

To ask about your personal information or exercise applicable privacy rights, email us with the subject “Privacy request.” You can also visit Your Privacy Choices and read our Privacy Policy.