Refund policy

Last updated: October 25, 2026

Requesting a return

Please contact us for return eligibility and assistance.

Include your order number, the email address used at checkout, the item you wish to return, and the reason for your request. We will explain the applicable eligibility requirements, any return shipping costs, and the next steps before you send an item back.

Return instructions

Contact us before shipping a return so we can provide the correct instructions and return address. Do not assume that the address printed on the shipping parcel is the return address. Keep your proof of posting and any tracking details.

Damaged, incorrect, or misdescribed items

If your item arrives damaged, is incorrect, or does not match its description, contact us as soon as you reasonably can. Include a description of the issue; photographs of the item and packaging can help us investigate. We will explain the appropriate remedy and any return arrangements. Your rights under applicable consumer law are not limited by our change-of-mind return process.

Refunds

We will confirm the outcome of a return request and any refund due. Approved refunds will be issued to the original payment method where possible; your payment provider may need additional time to post the credit. Refunds required by law will be handled within the applicable legal time limits. If an expected refund has not appeared, contact us for assistance.

Cancellations and delivery delays

Contact us promptly if you wish to cancel an order. We will confirm whether it can be stopped before dispatch. If we cannot ship within the time promised, we will notify you and explain your cancellation and refund options as described in our Shipping Policy.